Introducing Abchat – A Multi-Channel CRM with Privacy at Its Core
I’m excited to announce the launch of Abchat (Beta), the latest product from Abraham Azzam Studio.
Abchat is a powerful CRM platform designed to help customer support teams manage conversations across multiple channels, including:
WhatsApp
Facebook Messenger
Instagram
SMS
Email
and more
Key Features:
Enhanced Privacy by masking customer phone numbers from agents.
Smart Automated Moderation using built-in automation tools and Dialogflow integration to detect violations and instantly escalate sensitive chats to supervisors.
Full AI Support: Includes smart AI agents that can interact with customers, along with AI tools that assist human agents with reply suggestions and language correction.
Comprehensive Workspace for managing tickets, teams, and agent performance in real time.
The platform is currently in beta and continues to evolve with new features and improvements.
